When you apply for financial support you are issued with a Password and a Secret Answer to help identify you when you are accessing information about your account, either online or by phone.
If you register or apply for support online you will be asked to choose your own Password and Secret Answer. You will use these details each time you login to your account or contact us by phone.
You can’t change the payment dates for your loan instalments. The payments are always made at the start of each term. Interest will accrue on the amount you have borrowed from the date you receive your first loan instalment.
All student loans accrue interest, which is linked to the rate of inflation in line with the Retail Prices Index. This means that in real terms, the amount you pay back will have broadly the same value as the amount you have borrowed.
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